NPC RGM Honored with Top Pizza Hut Award
On a rainy Tuesday afternoon in Blue Springs, Missouri, more than 30 people packed into the small front-of-house area of Store 4701. The weather outside was dreary, but the atmosphere inside was anything but. Leaders from PHI and NPC were there to surprise RGM Sandy Frick with one of the most prestigious awards in the Pizza Hut system, the Folino Life Unboxed Award.
Each year, the Folino Life Unboxed Award recognizes a top-performing RGM who leads by championing culture-driving initiatives within the restaurant as well as in the community they serve. The Folino Award honoree makes it a priority to enhance the team member experience, and in turn, the customer experience.
Sandy Frick has been doing this for more than four decades. A leader, mentor, coach and advocate for her teams for 41 years, Sandy approaches every day with boundless energy and an intense determination to deliver FUN in the lives of her customers and her employees.
Sandy is beloved by her teams and a respected voice within her Area, Region and across the company. When asked to describe Sandy, former Team Member Eric Bolinger responded, “Every good adjective in the book.”
If that doesn’t paint a good enough picture, here are a few specifics from Team Members past and present:
“Great leader.”
“Invests in people.”
“Genuinely cares.”
“So much empathy.”
“Incredibly competitive.”
“High standards.”
“Amazing energy.”
Eric Bolinger is now RGM of his own store down the road from Sandy, and even though they no longer work in the same restaurant, Sandy and Eric still speak almost every day. “Sandy is my mentor,” Eric said. “She trained me, she showed me how to lead people, how to run a business properly. My success, I owe a lot of it to her.”
As a Certified Training Manager for 25 years, Sandy has trained many leaders throughout NPC. In fact, there are currently nine RGMs and three Assistant Managers in position who were trained by Sandy. She is constantly developing new employees for the Region and Area, while also coaching the Team Members and Junior Management within her store.
Human Resource Leader, Rhonda Bryson said, “I have known Sandy for more than 30 years, and in my tenure, I have utilized her as a resource more times that I could count. She is always willing to help others, giving great advice and support to anyone who reaches out to her.”
Sandy’s high standards and the effort she makes toward training and engaging her team have translated into world class customer metrics. In 2016, Sandy’s team achieved 88.85% Under 39, 3.6% Bottom 2 Box, grew comp sales 5.07% to $1.1mm and had just 27% Annualized Turnover. Additionally, Sandy’s HQSC results were “Excelling” and she earned 100% on FSCC. She had the top Scorecard in all of NPC last year, and she was recently selected as the “RGM of the Year” for her Area and the “RGM of the Year” for the Midwest Region.
“Sandy Frick is the perfect example of what makes our NPC Family so special – amazing people,” Jim Schwartz, NPC’s President and CEO said. “Spend two minutes in her store and you’ll understand what I mean. She has created a culture where our purpose of delivering FUN is brought to life every single day. Her high standards and commitment to the team and the business inspire her team to deliver exceptional results year after year.”
In addition to leading within her four walls, Sandy’s commitment to her community is unrivaled. She is passionate about giving back and participates in countless marathons and half marathons in support of the organizations she cares about. Sandy is especially supportive of cancer awareness, Big Brothers Big Sisters, suicide prevention and children in foster care. To date, Sandy has participated in 65 marathons in more than 27 states.
During the award celebration in her store, Sandy was awarded with a $1,000 bonus from Pizza Hut, a $5,000 bonus from NPC and an additional $5,000 from NPC for Sandy to donate to the charities of her choice. Sandy will also receive a trip for two to the 2017 IPHFHA Spring Conference.
“I’m just overwhelmed and so touched,” Sandy said.
Across her 41 years, Sandy has displayed an unrivaled commitment and dedication to the brand and to the NPC Family. She started as a server for Pizza Hut – her first job – and grew into a career she loves. Sandy’s incredible belief in people, teamwork and high standards for operations have led to her to great success year after year.
Congratulations on this much-deserved award, Sandy! We are all so proud of you!
Congratulations, Sandy! Your energy, attitude and commitment to winning is amazing!
congratulations Sandy
Congratulations Sandy!!
Congratulations Sandy!!!!!!
Congratulations Sandy!!! So well deserved. Can’t wait to see you accept the award on the big stage at the IPHFHA convention! See you in Phoenix!
Thank you, I am very excited about Phoenix!
Congratulations Sandy! How awesome! What a beautiful story of success! So happy for you!
Thank you
I’m so proud of you Sandy! This award is well deserved! Have fun in Phoenix!
Congratulations, Sandy! Much deserved! You are an outstanding leader and role model!
Congratulations, Such a great story speaks so well of you. Your unstoppable.
Well deserved Sandy, great job
Congratulations
This is so great to see!! We are a family and seeing folks like Sandy get recognized for their dedication is so heartwarming!!!
Congratulations Sandy and enjoy your trip to the Spring Conference!!
Congratulations Sandy! Also Congrats on 41+ years with us 🙂 I’m just a mere 14 years. It’s an honor to be a part of NPC-Pizza Hut. Best wishes, Sincerely, Dan Leonard RGM 2016 🙂
That’s awesome! Congratulations!
Congratulations Sandy….
AWESOME! YOU ROCK SANDY!
thank you
Congratulations Sandy!! Love to see to love for our family!!!
thank you
Congratulations Sandy!!
thank you
congratulations Sandy keep up the great work
2449
Mark Kling-Masters RGM
thank you
Congratulation, way to go!!!
CONGRATULATIONS SANDY !!!
great job sandy ” Good People are hard to find and you are a very good find.
CONGRATS!!! WAY TO GO!!! HERES TO MANY MORE YEARS OF SUCCESS!!!
CONGRATULATIONS SANDY
Congratulations Sandy, Excellant Job done!
Congratulations. You really seem to be an awesome person and great leader. The world needs more people like yourself.
Way to go! You have done an awesome job! Thank you!
She is truly the heart of the hut.
Congrats from 4629 North Port Florida.
Sandy is great person, she runs her store like everything else in life with her heart and i think that is what makes such an impressive manger and human being
Wow only $6000 for being the best employee in the company. That is so much money. I can’t even handle it….
Truly an amazing leader. An example of how we should all aspire to be.
Awesome job!!!
way to go sandy that is our girl jerry l pizza hut 4708 shift manager
Great job Sandy!
Congratulations Sandy!
Congratulations! Your dedication for what you do is inspiring and gives me hope for my own future!
Congrats, Sandy! You deserve this recognition so much! I’m so happy for you!
Congrats Sandy, this is an amazing achievement. The lives you’ve changed will resonate out & touch the lives of countless others for decades. You are “the change you wish to see in the world”
Brian Hoogs
Nashville Area Manager
Kelly Region
Lover East Territory
Awesome job! I wanna be like you when I grow up!
Congrats!!!!!!
WOW Sandy! You go girl! It is absolutely amazing the goals you have set and exceeded for yourself and your team. Though I’m still in my early years at Pizza Hut, your hard work and dedication is an inspiration to me. Congratulations! I only hope to be as amazing as you when I grow up!
congrats Sandy
Wonderful job Sandy. Congratulations !
Congratulations! Well deserved and earned!
congrats
Congratulations all the way from Greenville, Alabama. Sandy keep up the good work because you make our company and all the people who work here very proud. Congratulations once again, store 2489.
congrats mrs sandy
Great Job Sandy.
keep up the good work!!!!!!!!!!!!!!!!!!!!!!!!!!
Congrats Ma’am. You are an inspiration to all us little people with ambition to get on your level. –Store 2677, Sulphur, LA.
Congratulations, Sandy! You are clearly an amazing and special leader who haves a tremendous positive impact on the lives of your team and guests, what a role model for us all!
Great Job sandy I love all that you do for the community and the team your story is very inspiring you totally Rock it Thank you.Theresa Newman
That is sooooooo cool!! Congratulations!!
Congratulations!!!! From store 2525 Sherwood Arkansas
Congratulations !!! Awesome story
Awesome job.
Wow this is such an inspiration! Great job and Congratulations on such a successful store
Congratulations!! From #4812
Congratulations from store 1210 in Hot Springs AR!!!! Way to go SANDY!!!!
thank you
CONGRATS!! From Store 2769 Brookings, SD
thank you
Congratulations!! From store 2774 all the way in Pierre SD!
Super awesome to read about over here at store 2875. Hope to be more like her!
Congratulations from 2770 Chamberlain SD
thank you
Congrats from 4393
Thank you
Congratulations from store 2002 in Aiken, SC!!
WHOOP WHOOP! NICE WORK! Congrats and well earned!
congrats!!!! from store 4385 smyrna, tn
great work congrats!!!!!!!!!
Hey Thanks. 2590
You’re a Pizza Hut Gangsta! Great Job and Congrats!!
awesome job
congratulation
way to go!!!!!!!!!!!!
woot woot!!!!! <3 store 1662
Nice great job i love how pizza hut congratulates us on our years of service!!!1
Great Job !!!
congrats store 4914
People Shift lead is just a glorified CSR wow
100% we are just paid more LOL
keep up the good work.
Store 1010 Is The BEST!!!!
Great Job, need more like you.
GREAT JOB!!!
congrats…..from store#1470
store 2264 thanks u for all u do
Congratulations Sandy!! What a legacy !