A Birthday for Emma
Now THIS, friends, is service recovery at it’s finest! Last week, Emma came in to store 6201 with her Grandma to celebrate her birthday with a Frosty. Unfortunately, the motor had burnt out in the machine and we were unable to give her one. What Assistant Manager, Ansley Garcia did next went above and beyond. Emma’s Grandma called Ansley to tell her how disappointed Emma was that she was unable to get her Frosty last week. Ansley invited Emma back to the restaurant for a late birthday Frosty and surprised her with her very own reserved seat in the dining room, balloons and a birthday cake! We are so proud of you Ansley and it looks like you have made a very special new friend!!